Once: Chat & Connect App subscription: cost, reviews, how to cancel

• App Store rating3.9★ from 56,564 ratings
• Cheapest subscription$14.99 per month
• Reviews mentioning billing, last 12 months410 of 1,223 reviews

On this page: what it costs, how to cancel, what reviewers say.

What the data says

• Billing complaints in reviews410 of 1,223 reviews in the last 12 months mention charges, subscriptions, refunds or cancelling (34%)

What Once: Chat & Connect App costs

Download: Free. Subscriptions start at $14.99 per month.

• 1 Month MembershipRenews every month, no trial$14.99
• 1 Month MembershipRenews every month, no trial$19.99
• 3 Months MembershipRenews every 3 months, no trial$29.99
• 1 Month MembershipRenews every month, no trial$29.99
• 6 Months MembershipRenews every 6 months, no trial£44.99
• 12 Months MembershipRenews every year, no trialCA$109.00
• 1 Week MembershipRenews every week, no trialRs1999.00

How to cancel Once: Chat & Connect App

1. Open Settings on your iPhone and tap your name at the top.
2. Tap Subscriptions.
3. Select Once: Chat & Connect App (listed under a plan name such as 1 Month Membership).
4. Tap Cancel Subscription and confirm. You keep access until the end of the paid period.

If the app is not in that list, it was not billed through Apple. Cancel it with the developer instead: support page or website.

Charged after cancelling or during a trial? Request a refund at reportaproblem.apple.com within 90 days.

What reviewers say

Reported bugs

Inconsistent user experience between free and premium users; Unresponsive customer support.

Recent one-star reviews

Scam!!DO NOT DOWNLOAD. First they ask for a premier subscription for about $30. Then after paying that you have to buy gems in order to continue to chat. So what’s the purpose of the Premium?

MessagesYou have to pay for a membership then pay to send messages as well. What BS this app is! Would give this negative stars if I could

No real peopleIt’s all AI users and they charge you for a subscription yet still limit the amount of messages. Complete scam

Recent five-star reviews

Good oneGood one

NihadNihad

SubscriptionOnce is a sweet and good application

About the developer

Xeanco Limited has published on the App Store since Aug 3, 2023: 1 app(s), 0 of them no longer in the store.

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Also similar: Dating and Chat - Evermatch (4.3★)

Questions people ask

How much does Once: Chat & Connect App cost?

Download: Free. Subscriptions start at $14.99 per month.

How do I cancel Once: Chat & Connect App?

On your iPhone open Settings, tap your name, tap Subscriptions, select Once: Chat & Connect App and tap Cancel Subscription. You keep access until the end of the paid period.

Does Once: Chat & Connect App have a free trial?

No plan lists a free trial in the US App Store.

Can I use Once for free?

Yes, you can enjoy several free features on Once, including one perfect match per day, a boost after registration, 10 likes daily, and starting chats before your partner messages. You also receive 50 Gems to unlock special perks.

Once: Chat & Connect App in one paragraph

Once: Chat & Connect App by Xeanco Limited is a Lifestyle app for iPhone. Download: Free. Subscriptions start at $14.99 per month across 7 plan(s). App Store rating 3.9 from 56,564 ratings. 410 of 1,223 reviews in the last 12 months mention charges, subscriptions, refunds or cancelling (34%). The developer has 1 app(s) on the App Store, 0 no longer listed. Cancel through Settings › Subscriptions on the iPhone. Data verified Oct 23, 2026 by AppsLupa.

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